COMPLAINT INFORMATION

Do You Have A Complaint?
What Happens To My Complaint?
Will I Be Informed On The Complaint Outcome?

Online Complaint Form

 


 

DO YOU HAVE A COMPLAINT?

 

The Alabama State Board of Pharmacy is to protect the health, safety and welfare of the people of this state.  The Board carefully reviews, evaluates and seeks to resolve all complaints submitted by consumers regarding licensees.

 

Complaints regarding the pricing of prescriptions or disputes with insurance carriers may not be within the scope of the authority of the Board.  However, there is a provision in Alabama that requires pharmacies to sell prescription medications to Medicaid –eligible patients at Medicaid prices. 

 

For the best prices on your prescriptions, compare drug prices at several pharmacies and ask your doctor or pharmacist if there is a generic product available for your prescription that may provide substantial savings.  Your pharmacist can contact your doctor to see if a generic may be used when filling your prescription.

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WHAT HAPPENS TO MY COMPLAINT?

 

When the Board receives your compliant, the Chief Investigator will notify you by mail of its receipt.  The complaint will be evaluated, and the pharmacy may be advised of your specific concerns and asked for an explanation of the incident. 

 

Upon completion of an investigation and confirmation that a violation has occurred, the Board determines the disciplinary action to be taken.  The action, based on the severity and type of violation, can range from an official warning and/or fine, to suspension, probation, or revocation of the license involved.

 

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WILL I BE INFORMED ON THE COMPLAINT OUTCOME?

 

Yes, you will receive notification of the complaint outcome and any action taken by the Board.  Routine investigations may take up to 90 days, while more complex cases requiring extensive investigation may take longer.

 

Formal disciplinary actions are a matter of public record and are published on the website under administrative hearing.


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ONLINE COMPLAINT FORM

 

The complaint form may be completed online and then printed or you may print the Printable Complaint Form and complete by hand.  Please forward the completed form to the Board office.

 

   Alabama Board of Pharmacy
 
 P.O. Box 381988
   Birmingham, AL 35238-1988

 

You may also submit your complaint form electronically through the Board’s Online Complaint Form which is found immediately below:

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